1. Digital Service
SMM Assistent provides access to cloud-based software on a subscription basis and does not supply physical goods.
2. When a Refund Is Available
Users may request a refund in the following cases:
- paid access to the service was not provided;
- a technical failure makes it impossible to use the paid functionality;
- an erroneous duplicate charge occurred;
- in other cases at the discretion of the service administration.
3. When a Refund Is Not Available
Refunds are not provided if:
- the user received access and the functionality was provided according to the selected plan;
- the user stopped using the service for personal reasons;
- the user incorrectly assessed the service's functionality before payment;
- the Terms of Service were violated.
4. Request Deadline
Users may submit a refund request within 14 calendar days of payment.
5. Review of the Request
The service administration reviews the request within 10 business days of receiving it.
6. Refund Processing Time
If the request is approved, the refund is issued within 10 business days.
The actual time for funds to be credited depends on the bank and payment system.
7. Refund Method
Refunds are issued exclusively to the same payment method used for the original payment.
8. How to Submit a Request
To request a refund review, send a message to:
We recommend including the email address used for registration, the payment date, and a brief description of the reason for the request.